Terms and Conditions
This page tells you the terms and conditions upon which we will
supply to you the products (Products) listed on our website
http://www.homechef.com (our Site) via one of our subscription services
(Services). Please read these terms and conditions carefully before
ordering any Products from our Site or subscribing to one of our
Services. You should understand that by ordering any of our Products
or subscribing to one of our Services, you agree to be bound by
these terms and conditions.
You should print a copy of these terms and conditions for future reference.
By completing an order, you accept these terms and conditions.
Please understand that if you refuse to accept these terms and
conditions, you should not order any Products from our Site.
Information About Us
We, Relish Labs LLC (dba “Home Chef”), are a limited liability
company incorporated in Illinois. We operate the website
Our Site is only intended for use by people residing in the
United States of America (Serviced Countries). We do not accept
orders from individuals outside the Serviced Countries.
By placing an order through our Site, you warrant that:
- You are legally capable of entering into binding contracts; and
- You are at least 18 years old;
- You are resident of a Serviced Country; and
- You are accessing our Site from a Serviced Country.
The Agreement Between You and Us
After placing an order through our standard order form on our
Site, you will see in your account profile online how much you
will be charged on Friday before your first delivery. Your order
is considered final by 12pm(CST) on Friday before the following
The Contract will relate only to those Products whose dispatch
we have confirmed in your account. We will not be obliged to
supply any other Products which may have been part of your order
until the dispatch of such Products has been confirmed in a
The subscription plan to our Services consist of an initial
charge followed by recurring period charges as agreed to by you.
By entering into this Agreement, you acknowledge that your
subscription has an initial and recurring payment feature and
you accept responsibility for all recurring charges prior to
cancellation. Home Chef may submit periodic charges (e.g.,
weekly) without further authorization from you, until you
provide advance notice that you wish to terminate this
authorization or wish to change your payment method. Such notice
will not affect charges submitted before Home Chef reasonably
could act. To terminate your authorization or change your
payment method, log on to your Home Chef account or email
By subscribing to our Services you are agreeing to pay recurring
periodic subscriptions for an indefinite time until cancelled by
you or us, on the subscription terms set out in the application
form you have completed, subject to variation in accordance with
this agreement. You can cancel your subscription at any time,
provided that you do so within the applicable cancellation
notice period, as defined in in this agreement. You will not be
charged for any cancellation. You can re-subscribe at any time
following your cancellation, but we reserve the right not to
permit re-subscription where we have previously elected to
terminate a subscription by you.
Auto-renewal. Following your initial subscription period, your
subscription will be automatically extended for successive
renewal periods of the same length, at the then-current
non-promotional subscription rate. To cancel your subscription,
you must email firstname.lastname@example.org and we will do it for you. If you
cancel, you may use your subscription until the end of your
then-current subscription term; your subscription will not be
renewed after your then-current term expires. However, you will
not be eligible for a prorated refund of any portion of the
subscription fee paid for the then-current subscription period.
We reserve the right at our absolute discretion not to renew
your subscription at any time without giving any reasons for our decision.
Vouchers and Gift Cards
We may offer gift cards, discount promotions and other types of
voucher (Voucher) which require to be activated by online
application in order for the holder to commence delivery of
Products through a Service. If paid for, the Voucher is deemed
to have been sold at the time of payment for it. All of these
terms and conditions shall become applicable as between us and
the holder of the Voucher (Holder) when the Holder redeems the
Voucher by applying for a Service to commence.
A Voucher may only be used once by its Holder and may not be
copied, reproduced, distributed or published either directly or
indirectly in any form or stored in a data retrieval system
without our prior written approval
We reserve the right to withdraw or cancel any Voucher (other
than a paid-up gift card) for any reason at any time.
Vouchers may only be redeemed through our Site and not through
any other website or method of communication. To use your
Voucher you will be required to enter its unique code at the
online checkout and use of such code will be deemed to confirm
your agreement to these terms and conditions and any special
conditions attached to the Voucher.
Unless otherwise explicitly stated, all promotional discounts
may not be combined with any other offers, are valid for new
customers only, and are limited to 1 per household address.
Home Chef referral links should only be shared with your personal
connections via email, your own social media networks, and personal
blogs wherein you are the primary content owner. Public distribution
on sites where you are not the primary content owner, e.g.
Home Chef’s social media pages and coupon websites, is not
allowed. Home Chef reserves the right to suspend your account and/or
revoke any and all referral credits at any time if we feel your
credits were inappropriately earned.
If you are contracting as a consumer, you may cancel a Contract
at any time before Friday at 11:59AM CDT the week before your
next scheduled Product delivery, you will receive a full refund
of the price paid for the Products in accordance with our
To cancel a Contract, you email email@example.com stating that you
wish to terminate your Contract and your full name and
registered email address.
Risk and Title
The Products will be at your risk from the time of delivery.
You, and not Home Chef, are solely responsible for the proper
and safe washing, preparation, storage and cooking of the
Products. By ordering any of our Products, you agree to use our
Services and Products at your own risk.
Ownership of the Products will only pass to you when we receive
full payment of all sums due in respect of the Products,
including delivery charges.
Price and Payment
The price of the Products and our delivery charges, if any, will
be as quoted on our Site from time to time, except in cases of
Product prices include applicable taxes and delivery charges.
Product prices and delivery charges, if any, are liable to
change at any time, but changes will not affect orders in
respect of which we have already sent you a Confirmation.
Payment for all Products and Services must be by credit or debit
card. We accept payment with American Express, Visa and
Mastercard. We reserve the right to change the payment methods
we accept at any time. We will not charge your credit or debit
card for a weekly delivery until after the cancellation deadline
for such weekly delivery, with the exception of your first
delivery under one of our Services which may occur immediately
following your initial subscription to said Service.
Our Refunds Policy
If you refuse a Product from us:
Because you have cancelled the Contract between us within the
applicable notice period, we will process the refund due to you
as soon as possible and, in any case, within 30 days of the day
you gave notice of cancellation. In this case, we will refund
the price of the Product in full, and any applicable delivery charges.
For any other reason (for instance, because you have notified us
that you do not agree to a change in these terms and conditions
or in any of our policies, or because you consider that the
Product is defective), we will notify you of your refund, if
any, via phone or e-mail within a reasonable period of time. We
will usually process the refund due to you as soon as possible
and, in any case, within 30 days of the day we confirmed to you
via phone or e-mail that you were entitled to a refund. If all
or part of a Product (Defective Item) is defective, we will
credit you an amount equivalent to the value of the Defective
Item towards a future purchase, including any applicable
delivery charges and any reasonable costs you incur in refusing
the Defective Item.
We will usually refund any money received from you using the
same method originally used by you to pay for your purchase.
We warrant to you that any Product purchased from us through our
Site will, on delivery, conform with its description, be of
satisfactory quality, and be reasonably fit for all the purposes
for which products of that kind are commonly supplied.
If you are not 100% satisfied with your purchase, you may
request a full refund within 7 days of delivery by sending an
email to firstname.lastname@example.org. This does not apply to orders larger
than $100 and we reserve the right to reject requests deemed to
If we fail to comply with these terms and conditions we shall
only be liable to you for, at most, the purchase price of the Products.
Nothing in this agreement excludes or limits our liability for
any matter for which it would be illegal for us to exclude or
attempt to exclude our liability.
Applicable laws require that some of the information or
communications we send to you should be in writing. When using
our Site, you accept that communication with us will be mainly
electronic. We will contact you by e-mail or provide you with
information by posting notices on our website. For contractual
purposes, you agree to this electronic means of communication
and you acknowledge that all contracts, notices, information and
other communications that we provide to you electronically
comply with any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Relish Labs LLC
DBA Home Chef at email@example.com. We may give notice to you at
either the e-mail or postal address you provide to us when
placing an order, or in any of the ways specified herein. Notice
will be deemed received and properly served immediately when
posted on our website, 24 hours after an e-mail is sent, or on
the date of posting of any letter. In proving the service of any
notice, it will be sufficient to prove, in the case of a letter,
that such letter was properly addressed, stamped and placed in
the post and, in the case of an e-mail, that such e-mail was
sent to the specified e-mail address of the addressee.
Transfer of Rights and Obligations
The contract between you and us is binding on you and us and on
our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of a
Contract, or any of your rights or obligations arising under it,
without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise
dispose of a Contract, or any of our rights or obligations
arising under it, at any time during the term of the Contract.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property
rights in our Site, whether registered or unregistered, and in
the material published on it. These works are protected by
copyright laws and all such rights are reserved.
You may print off one copy and may download extracts of any
pages from our Site for your personal reference. You must not
use any part of our copyright materials for commercial purposes
without first obtaining a licence to do so from us and our licensors.
If you post comments on the Products or Services to any website,
blog or social media network (Commentary) you must ensure that
such Commentary represents your fairly-held opinions. By
subscribing to the Services you irrevocably authorize us to
quote from your Commentary on our Site and in any advertising or
social media outlets which we may create or contribute to.
Events Outside Our Control
We will not be liable or responsible for any failure to perform
or delay in performance of any of our obligations under a
Contract that is caused by events outside our reasonable control
(Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening,
omission or accident beyond our reasonable control and includes
in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, war (whether declared or not) or threat or
preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft,
motor transport or other means of public or private transport;
- Impossibility of the use of public or private
telecommunications networks; and
- The acts, decrees, legislation, regulations or restrictions of
Our performance under any Contract is deemed to be suspended for
the period that the Force Majeure Event continues, and we will
have an extension of time for performance for the duration of
that period. We will use our reasonable endeavours to bring the
Force Majeure Event to a close or to find a solution by which
our obligations under the Contract may be performed despite the
Force Majeure Event.
Availability and Delivery. Your order will be fulfilled by the
delivery date set out in the Confirmation or, if no delivery
date is specified, then within 30 days of the date of the
Confirmation, absent the occurrence of a Force Majeure Event. In
the event of a Force Majeure Event, we are not liable for the
cost of any compromised or failed deliveries; however, we
reserve the right to refund you for all or part of any such
compromised or failed deliveries as we see fit.
If we fail, at any time during the term of a Contract, to insist
upon strict performance of any of your obligations under the
Contract or any of these terms and conditions, or if we fail to
exercise any of the rights or remedies to which we are entitled
under the Contract, this will not constitute a waiver of such
rights or remedies and will not relieve you from compliance with
A waiver by us of any default will not constitute a waiver of
any subsequent default.
No waiver by us of any of these terms and conditions will be
effective unless it is expressly stated to be a waiver and is
communicated to you in writing in accordance with this agreement.
If any of these terms and Conditions or any provisions of a
Contract are determined by any competent authority to be
invalid, unlawful or unenforceable to any extent, such term,
condition or provision will to that extent be severed from the
remaining terms, conditions and provisions which will continue
to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred
to in them constitute the whole agreement between us and
supersede all previous discussions, correspondence,
negotiations, previous arrangement, understanding or agreement
between us relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, neither
of us relies on any representation or warranty (whether made
innocently or negligently) that is not set out in these terms
and conditions or the documents referred to in them.
Each of us agrees that our only liability in respect of those
representations and warranties that are set out in this
agreement (whether made innocently or negligently) will be for
breach of contract.
Nothing in this clause limits or excludes any liability for fraud.
Our Right to Vary These Terms and Conditions
We have the right to revise and amend these terms and conditions
from time to time to reflect changes in market conditions
affecting our business, changes in technology, changes in
payment methods, changes in relevant laws and regulatory
requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in
force at the time that you order Products from us, unless any
change to those policies or these terms and conditions is
required to be made by law or governmental authority (in which
case it will apply to orders previously placed by you), or if we
notify you of the change to those policies or these terms and
conditions before we send you the Confirmation (in which case we
have the right to assume that you have accepted the change to
the terms and conditions, unless you notify us to the contrary
within seven working days of receipt by you of the Products).
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND
IMPACTS HOW CLAIMS YOU AND HOME CHEF MAY HAVE AGAINST EACH OTHER
Agreement to Arbitrate
You and Home Chef agree that any claim or dispute at law or
equity that has arisen or may arise between us relating in any
way to this or previous versions of the Home Chef Terms, your
use of Home Site or Services, or to any products sold or
distributed by Home Chef or through the Home Chef Site or
Services will be resolved by binding arbitration, rather than in
court, except that you may assert claims in small claims court
if your claims qualify and the case proceeds as an individual
(non-class, non-representative) case. The Federal Arbitration
Act applies to this agreement.
There is no judge or jury in arbitration, and court review of
an arbitration award is limited. However, an arbitrator can
award on an individual basis the same damages and relief as a
court (including injunctive and declaratory relief or statutory
damages), and must follow these Terms as a court would.
The arbitration hearing will be held in the country in which you
reside or at another mutually agreed location. You or
Home Chef may elect to have the arbitration conducted by
telephone or based solely on written submissions, which election
shall be binding on you and Home Chef subject to the
arbitrator’s discretion to require an in-person hearing.
The arbitrator will decide all claims in accordance with
applicable law. The arbitrator shall not be bound by rulings in
prior arbitrations involving other Home Chef customers, but is
bound by rulings in prior arbitrations involving the same
Home Chef customer to the extent required by applicable law.
The arbitrator's award shall be final and binding and judgment
on the arbitrator’s award may be entered in any court having jurisdiction.
Prohibition of Class, Representative, and Consolidated Actions
You and Home Chef agree that each of us may bring claims
against the other only on an individual basis and not as a
plaintiff or class member in any purported class or
representative action. Unless both you and Home Chef agree
otherwise, the arbitrator may not join more than one party’s
claims, and may not adjudicate or determine any form of a
representative, class, or consolidated proceeding. The
arbitrator may award relief (including monetary, injunctive, and
declaratory relief) only in favor of the individual party
bringing the claim, if such relief is warranted by the facts and
law. Any relief awarded by the arbitrator will not affect other
Home Chef customers.
If for any reason a claim proceeds in court rather than in
arbitration both you and Home Chef each waive any right to a
jury trial. You and Home Chef also both agree that you or we
may bring suit in court to enjoin infringement or other misuse
of intellectual property rights.
Law and Jurisdiction
Contracts for the purchase of Products through our Site and any
dispute or claim arising out of or in connection with them or
their subject matter or formation (including non-contractual
disputes or claims) will be governed by United States law. Any
dispute or claim arising out of or in connection with such
Contracts or their formation (including non-contractual disputes
or claims) will be subject to the non-exclusive jurisdiction of
the courts of the state of Illinois.
California Food Considerations
California’s Proposition 65 entitles California consumers to special
warnings for products that contain chemicals known to the state of
California to cause cancer and birth defects or other reproductive
harm if those products expose consumers to such chemicals above
certain threshold levels. We care about our customers’ safety and
hope that the information below helps with your buying decisions.
Canned and Bottled Foods and Beverages
California requires the following notice:
WARNING: Many cans containing foods and beverages sold here have
epoxy linings used to avoid microbial contamination and extend
shelf life. Lids on jars and caps on bottles may also have epoxy
linings. Some of these linings can leach small amounts of
bisphenol A (BPA) into the food or beverage. BPA is known to the
State of California to cause harm to the female reproductive
system. For more information, go to
Coffee and Some Roasted Nuts, Baked Goods and Snack Foods
California requires the following notice:
WARNING: Chemicals known to the State of California to cause
cancer and birth defects or other reproductive harm, including
acrylamide, are present in coffee and some roasted nuts, baked
goods and snack foods such as chips. Acrylamide is not added to
these products, but results naturally from the roasting, baking
or cooking process. The FDA has not advised people to stop
consuming foods that are fried, roasted, or baked. For more
information regarding the FDA's views, visit www.fda.gov.
Fresh Fruits, Nuts, and Vegetables
California requires the following notice:
WARNING: This product may contain a chemical known to the State
of California to cause cancer, or birth defects or other
When you interact with us, we automatically receive and store
certain types of information, such as the content you view, the
date and time that you view this content, the products you
purchase, or your location information associated with your IP
address. We use the information we collect to serve you more
relevant advertisements (referred to as “Retargeting”). This is
statistical information used to monitor the usage of our website
and for advertising purposes. This information does not include
As you browse Home Chef, advertising cookies will be placed on
your computer so that we can understand what you are interested
in. Our display advertising partners then enable us to present
you with retargeting advertising on other sites based on your
previous interaction with Home Chef. The techniques our
partners employ do not collect personal information such as your
name, email address, postal address or telephone number.
We implement a secure processing server on our site when
collecting information to ensure a high level of security for
your personal information entered such as bank details and
credit card information.